Tag: Community

Posted on by Imagine Learning Corporate

May 6, 2024 10:28 am

There Is Nothing Quite Like Seeing a Masterful Teacher at Work

Teachers are the ones who bring magic to the classroom. This Teacher Appreciation Week, Dr. Kathy Swan highlights the creativity and dedication of educators who make every lesson impactful and memorable for their students.

Last week, I watched as a high school teacher brought an economics lesson to life.  

She began the class with a sorting exercise in which students collaboratively worked to prioritize 10 cards that had competing budget priorities on them. For example, one card featured an image of U.S. soldiers with the caption: “MILITARY: Spending for national defense and support for U.S. allies and interests abroad.” Another card read, “HEALTH CARE: Spending for research to cure or prevent disease and services for low-income and elderly Americans.” Students were asked the question, “What should we spend our money on?” and in small groups deliberated which order to place the cards (e.g., military, healthcare, education, environment). Then, students put their rankings into a Google form and examined in real time how the entire class ranked the various priorities.

The teacher ended the class with students examining a pie chart of the current budget priorities to compare their priority list with the reality of the U.S. budget. As you might predict, students were surprised at how little proportionally the government spends on education, which many students had ranked as 1 or 2 on their priority list. The class ended, students equally engaged and confounded by the big ideas surfaced in the lesson.

High School Students With Teacher In Class Using Laptops Smiling

This lesson was simply elegant. There were no educational fads or pedagogical gimmicks on display — just a clear example of high-quality inquiry instruction brought to life by a skillful teacher. The teacher anchored the lesson with an authentic and worthwhile question: What should we spend our money on? She curated a set of sources, placed them in front of students, and stepped out of the way, letting them wrestle with the question rather than shortcutting to an answer. She then helped students work together to contextualize and challenge their answers in a variety of ways.

What I admired most was that she allowed a bit of uneasiness with the material, sending students to their next class disgruntled about the amount the government spends on interest from past debt. And she set students up for a study of scarcity in the weeks to come, undulating between choices made within macroeconomic fiscal policy and personal finance.

It was teaching magic, and I was lucky to have a front-row seat — I wanted to jump on the desk exclaiming, “Captain, my Captain!” with a soulful slow clap. But she would have thought it odd — it was a Tuesday in April and she was just doing what she does every school day.  

There is nothing quite like seeing a masterful teacher at work. As educators, so many of us struggle with giving up control — control of our content and the physical spaces of our learning environment. But masterful teachers implicitly and outwardly trust their students. They trust their students to deliberate tensions in the subject matter, not just to consume settled knowledge. They also trust that their students want to engage in the work of knowing even when students give off all the signs to the contrary — distracted by their phones, heads on their desks, side conversations about anything but the subject at hand. Masterful teachers cut through all of that — they see beyond the surface signals and compel students to engage.  

“It’s as if the economics teacher I saw pregamed the day’s lesson with a mantra: ‘Oh, you don’t think you care about the U.S. budget? Hold my coffee…’ Masterful teachers transform their classrooms into vibrant spaces, often surprising students with their own curiosity.”

Educators keep searching for the secret sauce to create this kind of classroom magic. Recent efforts around High Quality Instructional Materials (HQIM) aim to provide teachers with important curricular tools that are standards- and inquiry-based and include differentiation to enable teachers to be more equitable in their instruction. This is important work, as teachers need reliable and effective tools to prepare students for college, career, and civic life. But tools are tools. Even the highest quality curricular tools need to find the hands of a capable, imaginative, and energetic educator.

If you’re a teacher reading this, thank you for your efforts to continuously refine learning experiences and help us see our greatest curricular hopes in action. We stand in awe of the work you do day after day after day — a very enthusiastic slow clap incoming for Teacher Appreciation Week! 

About the Author: Dr. Kathy Swan

Professor, University of Kentucky; C3 Framework Lead Author; Lead Consultant on Traverse

Kathy Swan is a professor of curriculum and instruction at the University of Kentucky. Kathy was awarded UKY’s Great Teacher Award in 2021 and has been a four-time recipient of the National Technology Leadership Award in Social Studies Education, innovating with inquiry-based curricula. Dr. Swan served as the project director and lead writer of the College, Career, and Civic Life Framework for Social Studies State Standards (2013), the national standards for social studies. She has co-written a number of best-selling books, including Inquiry-Based Practice in Social Studies Education: The Inquiry Design Model (2017), The Inquiry Design Model: Building Inquiries in Social Studies (2018), and Blueprinting an Inquiry-Based Curriculum: Planning with the Inquiry Design Model (2019).

Posted on by Imagine Learning Corporate

November 27, 2023 7:40 am

Students Who Give: The Value of Charitable Giving for Children

Students embrace the opportunity to donate to charitable organizations when given the option through educational technology.

November is a month often associated with gratitude and giving. In fact, one report states that 37% of all giving happens during the last three months of the calendar year.

Many people view donating to nonprofit organizations or individuals in need as a way to help others, but research has also found that charitable giving is good for the giver. Individuals who donate to others report feeling happy, while charitable giving also makes us feel good about ourselves and others. Additionally, giving to others helps us find meaning and purpose while giving us a sense of connection to the world.

Children who perform acts of kindness reported a higher likelihood of social acceptance and academic achievement and developed empathy for others. Studies have found that even very young children are innately compassionate and giving. Additionally, members of Generation Z—nicknamed “Philanthroteens”—have even stronger feelings about giving as they are concerned with the planet and the world around them. However, children often do not have much to contribute in the way of money or gifts, leaving an opportunity for parents or other family members to demonstrate the value of giving time and talents by incorporating simple acts of service into family time. Schools and educators can also incorporate age-appropriate service projects into classroom time, such as knitting hats for children going through cancer treatments or visiting elderly patients in nursing homes. Additionally, organizations can help encourage generosity in children by making donations accessible and applicable to needs that relate to kids. All these factors may be why thirty percent of Generation Z have already donated to an organization.

Math Students Pay It Forward

At Imagine Learning, charitable giving is built directly into our digital education programs. Students earn points when they complete math lessons in Imagine Math, and these points can be used toward upgrading student avatars, achieving class goals, or cash donations to charitable causes.

It is amazing how often students donate points toward local food banks, victims of natural disasters, or other meaningful causes. Time and time again, Imagine Math students choose to give rather than personally benefit from their earned points.

Since the Imagine Learning charitable giving program began in 2008, students who have used Imagine Math have donated 3.9 trillion math points, completed more than 6.1 million math lessons, and worked through more than 195 million math problems for a total giving of $909,690. In 2023 alone, Imagine Math students donated $71,000 to a variety of organizations, such as The American Red Cross, No Kid Hungry, 4-H, PACER’s National Bullying Prevention Center, as well as regional food banks across the country. This November, Imagine Learning students donated $5000 each to the Special Operations Warrior Foundation, an organization that covers secondary education expenses for children of fallen special operations soldiers, and Feeding America.

“Since 2015, Imagine Learning’s amazing students’ participation in the yearly ‘Do Math! Support a Veteran’ campaign has provided over $47,000 for college scholarships for children who lost a Special Operations parent in the line of duty… We have over 1100 children to educate, and we are gaining more every year. We now support 198 college students. Imagine Math student contributions make a real impact for them.”

Retired Colonel Sean Corrigan

Executive Vice President for Special Operations Warrior Foundation

Students Share Their “Why” For Giving

One of this year’s top-donating Imagine Math students, who gave their math points to PACER’s National Bullying Prevention Center during October for Anti-Bullying Month, was asked why they donated. The student, who attends Wilson Community School in Alpena Public School District in Michigan, responded, “I want bullying to stop.”

Christian C., a student at STEAM Academy Middle School in the Ferguson-Florissant School District of Missouri, was also a top donating Imagine Math student this year, giving his points to PACER’s. Christian says he donated his points to charity because, “I’m a social cause junkie. I love to give back.”

Akiles L. of Shirley Dill Brothers Elementary, Alvin Independent School District (ISD) in Texas said, “I donated generously to the 4-H charity because it is the right thing to do. It makes me happy when I give my math points to charity because I am earning knowledge and helping people at the same time. I would tell students that it feels good to earn math points, but it feels better to help people in need.”

Aarush A. of Shirley Dill Brothers Elementary, Alvin ISD in Texas explained his “why” for donating Imagine Math points. “It was a hard decision to give away all of my hard-earned math points but what made it easier was the fact that it was going to a very good cause. I feel really bad to see people bullied and I am glad that finally I was able to help in my own little way.”

Teachers Witness the Benefits of Giving

Teachers also share that they love watching their students learn the joy of giving. Nathan Calcari, who teaches at STEAM Academy Middle School in Ferguson-Florissant School District, Missouri said, “I appreciate the [students’] generosity in giving up their hard-earned points to charity. This goes right along with the kindness piece of our school vision.”

Lisa Lubarsky, a teacher in Woodbridge Township School District in New Jersey shared, “I love that Imagine Math gives an opportunity for students to donate their Think Points. It is an added bonus to their hard work and efforts. Student choice is also a key component with many options for donations. When my students give money to charity, they are very proud!”

And, for the record, students are not donating their math points for notoriety. Only the child knows when they choose to give their points in Imagine Math. This tells us that students do not contribute to organizations for recognition; they donate because it feels good to help others.

In this day of selfies and social media, it is encouraging to see how the younger generation is inclined to help others in the world around them. With parents, educators, and organizations working to create opportunities to give and feel the benefits of giving, today’s children may become the most generous generation yet. 

About the Author

Lisa Wise, Customer Engagement Manager at Imagine Learning

Lisa Wise

Customer Engagement Manager at Imagine Learning

Lisa Wise has worked in the edtech industry for over 24 years, most recently as the Customer Engagement Manager at Imagine Learning. Lisa loves the opportunity to honor student achievement through engagement programs that get students excited about learning. A graduate of the University of Pittsburgh, Lisa lives with her family, dog, and beautiful array of plants in Pittsburgh, PA. She loves sports, gardening, and visiting her local garden center.

Posted on by Imagine Learning Corporate

September 19, 2023 10:30 am

Trusting Inquiry

By allowing students space to think (deliberate ideas), talk (collaborate around ideas), and do (produce ideas), teachers can build a culture of classroom trust with their students that accelerates inquiry-based learning in the classroom.

It is one thing to build an inquiry-based curriculum, it is quite another to make an inquiry come to life in a classroom. If curriculum is a recipe, then how do teachers move from being line-cooks to inquiry chefs? How do they get students to eat their inquiry vegetables and keep coming back for more? What makes an inquiry rise in one classroom and flop in another? What is inquiry’s instructional secret sauce? I will argue that trust is how inquiry teachers “kick it up a notch”!

Why trust? Recently, I co-directed a documentary film project, Making Inquiry Possible (MIP) featuring four films that explore how innovative teachers, schools, and districts are shifting to inquiry-based instruction. At the core of each documentary is the question: What does it take to make inquiry possible in social studies? The answer has become unmistakable: trust. Like a song that gets stuck, once I started to hear it, I couldn’t un-hear it.

For example, when I asked one of the teachers in the project how inquiry had changed his teaching, he responded this way:

So my role as a teacher has changed. What I’ve noticed with the use of compelling questions and using IDM in my classroom it is absolutely incumbent on the student to answer that question for themselves. Now that doesn’t seem wild when we say that, but in the moment of teaching, many of our students have been accustomed to being able to find an answer, rather than simply create one…

Do you hear it? Did you notice how he needs to trust the students to answer the compelling question “for themselves”?Let’s listen again. When I asked a teacher about scaffolding inquiry, this was the response:

Students need enough support in order for them to even put the pieces together. What I’ve noticed is that it’s almost like holding an egg. If you grip it too tightly, it’s gonna break. But if you truncate everything too much for the student, what you get on the other end is, is simply just not a robust answer. It kills the process. So because of that, I have to be both the support, but also have to like, kick the kid out in the pasture a little bit to kind of figure things out on their own.

Surely you heard it this time — how the teacher needs to hold (or trust) the inquiry “egg” by not gripping too tight? Or how he needs to “kick the kid out in the pasture a little bit to figure things out on their own” as an act of pedagogical trust? While I would never suggest or condone literally kicking a kid, metaphorically (and only metaphorically), it does make sense for inquiry. Students need space to figure things out in an inquiry. Teachers need to trust students and give them that space. And, students need to trust teachers to make that space meaningful and to be there when they lose their way. Sometimes that space is uncomfortable and teachers will need to nurture students and scaffold the process so that they can ultimately embrace that intellectual freedom.

This theme of trust surfaced in every facet of the film project and further deepened a curiosity about trust and its relationship to inquiry. Trust is now popping up in every conversation with an inquiry teacher and in every classroom observation. It has been a Eureka! moment. But, trust is one of those words that is kind of squishy and a platitude like, “just trust your students” seems really unsatisfying and possibly frustrating for teachers wanting to go deeper into inquiry-based instruction. So, trust me, you are going to want to read on!

Along with my C3 Teachers colleagues, S.G. Grant and John Lee, we have landed on three key inquiry processes that build a culture of trust in the classroom: deliberation, collaboration, and production.

Deliberation involves instructional practices that allow students to listen to each other’s ideas and speak about their own. This might include a Harkness Discussion, Think-Pair-Share, Take a Stand debate, or Socratic Discussion. These types of deliberative experiences engender respect for others and an appreciation for a pluralistic democracy where people hold different perspectives on life. Deliberative exercises build trust by fostering empathy between students and between teacher and students because they show that teachers trust their students to think about big ideas.

Collaboration involves instructional practices that allow students to work with others to problem solve through teamwork. This might include a Jigsaw, Question Formulation Technique (QFT) exercise, or Structured Academic Controversy. During collaborative experiences, students negotiate with others and learn to respect other ways of knowing and doing. If a task is “group worthy”, students learn to value team member’s strengths and to value their own contributions to the whole. These kinds of experiences build trust by creating interdependence between students and demonstrating that a teacher trusts their students to work with others.

Production involves instructional practices that allow students to construct meaningful work. This could include an evidentiary argument or a project (Public Service Announcement, Museum exhibit) or it could include important formative work like a map, timeline, or T-Chart. When students produce work, they risk putting their ideas out there and cultivate agency in the process. Healthy inquiry cultures allow students to explore frontiers and create forgiving spaces to learn and grow. In doing so, they build classroom trust.

By allowing students space to think (deliberate ideas), talk (collaborate around ideas), and do (produce ideas), teachers build a culture of classroom trust with their students that engenders key attitudes of empathy, interdependence, and agency that can accelerate inquiry-based learning in the classroom. While these processes and attributes are not exclusive to social studies, they do connect deeply to citizenship and our role in preparing students for civic life. “Bam!” Now, we are really cooking with (inquiry) gas!

So, this year, as you think about strategies that you use in or outside of an inquiry experience, spare a thought for trust. Consider: How am I creating a trustworthy classroom? How do I show my students that I trust them? When do students learn to trust each other? What strategies really accentuate trust and what differences do they make in students’ attitudes toward my class? How does a trustworthy classroom accelerate learning? And, finally, to my fellow inquiry travelers, let’s keep trusting inquiry!

For your corkboard

Print and pin Kathy’s guide to building trust in an inquiry classroom.

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About the Author – Dr. Kathy Swan

Professor, University of Kentucky, C3 Framework Lead Author

Kathy Swan is a professor of curriculum and instruction at the University of Kentucky. Kathy was awarded UKY’s Great Teacher Award in 2021 and has been a four-time recipient of the National Technology Leadership Award in Social Studies Education, innovating with inquiry-based curricula. Dr. Swan served as the project director and lead writer of the College, Career, and Civic Life Framework for Social Studies State Standards (2013), the national standards for social studies. She has co-written a number of best-selling books including Inquiry-Based Practice in Social Studies Education: The Inquiry Design Model (2017); The Inquiry Design Model: Building Inquiries in Social Studies (2018), and; Blueprinting an Inquiry-Based Curriculum: Planning with the Inquiry Design Model (2019).

Posted on by Imagine Learning Corporate

March 28, 2023 3:43 pm

Getting Personal: Transforming the Educator-Curriculum Provider Relationship

What makes a relationship between districts and curriculum providers deepen into a true partnership with improved student outcomes? And what makes that partnership successful? Discover what three Imagine Learning customers and their Customer Success Managers say.

In education, the best relationships between districts and curriculum providers deepen into true partnerships — where there’s collaboration, give-and-take, and improved student outcomes.

But what makes that partnership truly successful? We talked with three districts and their Imagine Learning Customer Success Managers to see what makes their partnerships tick. Though every educator is from a different geographic location and plays a different role within the education world, the similarities between their partnerships were impossible to ignore.

What we discovered: both professional and personal trust is key to building partnerships that work.

After you’ve decided to use Imagine Learning, what happens next? (Besides amazing student learning breakthroughs!) A dedicated Customer Success Manager walks you through each phase of implementation: rostering, getting started, finding the right professional development for your team, and even analyzing your data and results.

Customer Success Manager Kristy and the Baltimore City School District (BCSD)

Communicative Partnerships

“Regular communication is the key to partner success,” said Kristy. “You already have a professional connection from working together. Meeting in person to make a personal connection, and talk about kids and grandkids, is so important.”

Kristy Mitchell, Customer Success Manager

Kristy M.

Customer Success Manager, Imagine Learning

Michael from BCSD agreed: “I think you have to like people to want to work with them. The Imagine Learning team we work with shows us that they’re humans. It’s not robotic.”

Trusting Partnerships

“Partnership is exemplified in the relationship with Imagine Learning,” said Kerry from BCSD. “When we reach out, they’re responsive; communication is so key in this partnership. It shouldn’t feel like the partner is dominating and selling, but rather listening to us and coming up with solutions together.”

“The give-and-take is what makes this partnership unique,” said Kristy. “They’re a very data-driven district. The school has a long game, and this partner trusts the data. This is a factor that differentiates this partner from others: they trust you and they trust the numbers. They count on me to be correct.”

For an education partnership to work, customers can’t just trust the people with whom they work — they must also trust the product. Kerry from BCSD said, “We also see how much time and thought goes into creating the product. We can tell it’s not been thrown together quickly. We’ve never been able to see that with another group that we’ve worked with.”

Aligned Partnerships

“We looked for alignment in a partnership,” said Kerry from BCSD. “We needed a partnership aligned to our district initiatives, as well as easy-to-access and with implementation support. Working with a partner, we’ve been able to build and grow.”

One BCSD customer was shocked to hear that Kristy had other districts for customers because she’s so responsive and focused on their needs. She laughed, “It’s really flattering that they thought I worked only for them! But I have 70 other customers, too.” Michael from BCSD added, “Every day I’m emailing Kristy, saying, ‘Help!’”

Kristy vows, “I will get to know you, your goals, and your implementation. There are lots of options out there. I want them to feel like they have this valuable tool because someone is part of their team.”

When asked to describe the partnership with Imagine Learning in one word, Kerry from BCSD joked, “One word? We’re math people,” but quickly added, “Supportive.”

Colleague Michael added, “Considered.”

“We also see how much time and thought goes into creating the product. We can tell it’s not been thrown together quickly. We’ve never been able to see that with another group that we’ve worked with.”

Kerry S.
Director of Mathematics, Baltimore City School District

Kristy Mitchell, Customer Success Manager

Mark C.

Customer Success Manager, Imagine Learning

Customer Success Manager Mark and Joanne, the Hope Center for Autism

Relational Partnerships

“Trust is important when you’re dealing with something as important as a child’s education,” said Mark. “And trust requires honesty and difficult conversations.”

Especially in an education partnership, trust is essential. Mark said, “Partnership is not transactional, but relational; we work toward shared goals for the students’ best interests. If a customer doesn’t make that leap and jump the transactional fence, then we’ll run into some obstacles.”

Mark adds, “I have some clients that don’t trust as easily, and because they don’t trust as much, they’re not getting the best service.”

Joanne said, “Usually I am that person who’s like, ‘Yeah, we got it. Let me be. I got it.’ But, Mark, you’ve been so helpful, and we’ve needed that. I don’t do this with anybody else.”

Personal Partnerships

“Hope Center has a lot of heart,” said Mark. “The people who work there have a lot of heart and they really are invested in their students’ wellbeing. And I could tell that right away, because everything mattered to them and was important.”

The work is personal to Joanne, but also to Mark, a former classroom educator. “I’ve always recognized, as a brick-and-mortar teacher, that students can get left behind, so the work that Joanne’s doing is phenomenal, and it really drives me.” He added, “As a customer success manager, I get to wake up and continue doing that great work with Imagine Learning because I’m able to see the impact.”

Mark said, “It’s not just a course, it’s about truly transforming somebody’s life. That just touches me.”

Collaborative Partnerships

For Mark, realizing that the Hope Center helps students who have never succeeded in a traditional brick-and-mortar setting was pivotal. He said, “We’ve had to step out of the box and had to really redesign what the box looks like for those students.”

Joanne said, “In all honesty, if we didn’t have that flexibility, I don’t think we would have been successful. We’ve needed a lot of support to get through to where we are at this point now. We are a small school, and we have more than 50 people on staff for 86 kids… We need a lot of adjustment, a lot of understanding, and what we adjust… may be a little bit different next year.”

Collaborating with the larger Imagine Learning team to pool knowledge and experience truly gives partners like the Hope Center the best solutions for their needs. Mark says, “The benefit to the partner is that they can get exactly what they want and need — even if it’s offbeat from other, typical customer needs.”

How would Joanne describe the partnership with Imagine Learning? Without missing a beat: “Collaborative.”

“Trust is important when you’re dealing with something as important as a child’s education, and trust requires honesty and difficult conversation”

Mark C.
Customer Success Manager, Imagine Learning

Customer Success Manager Tiffany and Dr. Randy, Director of Education Management and Networks in Michigan

Trusting Partnerships

“Partnership equals team,” said Tiffany. Her background as an athletic coach shines through in her approach to her customers’ needs: “We’re on the same team and we want to win. What does your win look like?”

Tiffany Gilsbach, Customer Success Manager, Imagine Learning

Tiffany G.

Customer Success Manager, Imagine Learning

Tiffany added, “I need to be able to actually meet my district administrators. I need to know that they’re really telling me what they think and feel and need.”

Dr. Randy said, “Trust is important because we’re not just buying software. I believe that we’re also buying expertise. I’m asking the partner to boost and support us.”

Tiffany said, “Dr. Randy trusts us. He believes in the partnership.”

Responsive Partnerships

Dr. Randy said, “Partnership is removing the silos and bringing everything together. I know that when we need them, they’re there. I need people who are responsive to our needs, not just invoicing me every six months. The vendor/vendee relationship doesn’t always lend itself to a partnership, but we’ve felt heard.”

Even when things don’t always go smoothly, he added, “True partners can demonstrate that problems will get fixed and solved.”

Tiffany leverages her relationships within Imagine Learning to get her customers the best answers possible when they want to dive deeper into certain products, even if it’s not her area of expertise.

For her customers, she said, “What is it that [customers] need to see so that they feel like they’ve had their return on their investment? That’s really what it comes down to. It’s finding out what it is that our customers really want.”

Personal Partnerships

“When I wake up in the morning, and I’m turning my computer on, and I’m feeling stoked — that has everything to do with people that I work with internally. But also, I have some really rad customers,” said Tiffany. “I’ve got some really, really wonderful districts — people who are wonderful humans who I get to work with.

About Dr. Randy, Tiffany added, “This is a man who will do anything for his staff, to make sure they’re supported. I would work for him in a heartbeat.”

Dr. Randy said, “In a word, I’d describe the relationship with Imagine Learning as ‘fulfilling.’” From a district’s perspective, he added, “We could get the software anywhere. I need the people.”

“We’re on the same team and we want to win. What does your win look like?”

Tiffany G.
Customer Success Manager, Imagine Learning

Posted on by Imagine Learning Corporate

February 22, 2023 3:22 pm

Building — and Keeping — Trust with Imagine Learning

Imagine Learning’s customer experience is about much more than just implementing a digital learning program. Discover how our Chief Experience Officer, Leslie Sobon, and her team build partnerships with customers to empower educators and ignite learning breakthroughs.

I enjoy a fantastic position at Imagine Learning — Chief Experience Officer. As an advocate for our customers, one of my missions is to ensure that new features, functions, and implementation processes result in good experiences for our customers. I do that by having a team that deeply understands the many facets of how customers engage and use our products. We know what success looks like and what it doesn’t.

For my team to execute our jobs well, we must build and maintain partnerships with our customers that span their entire journey with us — from presale and onboarding to implementation and product support. We work hard to earn and keep our partners’ trust, putting ourselves in their shoes to celebrate the learning wins and to share the urgency if something goes wrong.

What we hope for in a partner:

The most successful partnerships and those that help us improve our solutions and services are when customers are fully engaged in implementation success. When they commit their precious resources and time, we can bring the full breadth of Imagine Learning…

  • Our resources and our people
  • An understanding of good pedagogy
  • Knowledge of what success looks like in other districts
  • Experience with what works and doesn’t work in implementation

…and the customer is able and willing to own and advocate for it in their learning community. When both sides trust that the other is dedicated and knowledgeable, it’s much easier to hit the ground running, troubleshoot along the way, and build success. In many ways, the partnership’s health matters more than the product working perfectly every time.

“When both sides trust that the other is dedicated and knowledgeable, it’s much easier to hit the ground running, troubleshoot along the way, and build success.”

Building advocacy

Sometimes a school or district doesn’t designate anyone to advocate for our solution, and that’s when my team needs to make better connections and regain their trust.

To develop a stronger relationship, we often connect internally, asking, “What can we do better?” and “Who do we know that cares about this type of implementation?” Sometimes it’s a connection the salesperson has; other times, it’s a customer success manager or a  services person.

Another way we try to bridge the customer-advocate gap is by continuing to touch base with that account regularly, stepping up our engagement until we find the right level for that relationship.

In addition, we’ve developed a program to proactively look at customers who have low usage. We came up with about 65 customers, and we’re working to foster better partnerships by:

  • Meeting with them face-to-face
  • Offering free product training
  • Providing student growth data and other data to show the success of implementations in their state or district
  • Incentivizing our customer success managers

We’re also exploring possibilities for doing more webinars, carving out more dedicated time for those customers, and even showing up for ‘office hours’ in the cafeteria. By determining what works for this set of customers to drive usage, build trust, and grow relationships, we’ll discover new ways to serve more customers better.

Why customers deserve collaborative partnerships

Because: technology.

Our drive for collaborative partnerships matters because we’re not just shipping a textbook and saying, “good luck.” The nature of our solutions — hello digital learning — dictates that we must ensure the technology works for students, teachers, and admins. That only happens if customers understand how the products and solutions work.

When customers don’t understand the product, they don’t use it, and the implementation is poor or fails.  So, it’s Imagine Learning’s responsibility to ensure that knowledge transfer happens — and continues to happen — from our team to the classroom.

We’re in this together

The Imagine Learning/Customer partnership is a relationship; like any relationship, it’s only good if it’s built on trust. Both parties need an understanding, a mutual appreciation for what’s required, and a common goal.

Our partners must be able to trust not only the tech but also the people by their side to respond quickly and be helpful and empathetic. That’s the experience I want my team to bring to educators every day.  

Hear more from our partners

About the Author

Leslie Soban Chief Experience Officer

Leslie Sobon

Chief Experience Officer, Imagine Learning

A veteran of technology marketing, Leslie was drawn to Imagine Learning by the opportunity to make a real difference within the education industry. “Each day, I am overjoyed to see first-hand how Imagine Learning has helped inspire positive change for teachers, students, and families across the nation.”

Before joining the Imagine Learning team, Leslie spent her career building and invigorating brands, launching products, developing innovative marketing models, and helping to drive growth at Texas Instruments and Dell. As Corporate V.P. of Worldwide Marketing at AMD, Leslie led marketing for their mobile, desktop, and server products.

Posted on by Imagine Learning Corporate

February 13, 2023 12:45 pm

Competition & Student Motivation: Bowl Champions

School-vs-school competition increases student engagement & learning in math & literacy instruction as Georgia & Idaho schools are named national champions of the 2023 MyPath Bowl & Literacy Bowl.

Educators and researchers know that student engagement and motivation is crucial to student learning and many tactics aimed at increasing student motivation have been suggested, tested, and refined. Motivation is a desire to achieve a goal, combined with the energy to work towards that goal. Studies highlight how teachers play a vital role in motivating students and examine the function intrinsic and extrinsic motivation perform in student learning.

One approach to motivating students is incorporating learning-based gaming or competition. Competition has been proven to have a positive impact on students’ learning and motivation, though educators must be careful to connect competition to the desired learning and not invoke negative actions toward students who do not achieve. Additionally, academic competitions can serve as strong motivators for students by providing a compelling reason to study and work hard. Research shows that participation in academic competition enhances students’ learning motivation, and when students work together in groups or teams to compete, they develop collaboration and cooperation skills which are crucial in learning and work environments.

Academic competition in action: the 2023 National MyPath Bowl & Literacy Bowl

While millions of fans watched pro football playoff games during the fall of 2022 and the first weeks of 2023, students from around the nation completed digital math and literacy lessons to compete in the bracket-style 2023 Imagine MyPath Bowl and Imagine Literacy Bowl contests. This weekend, the top schools from the East Conference and the West Conference of each contest competed in the final battles—and champions emerged. Congratulations to Northcutt Elementary of Clayton County Public Schools, Georgia for winning the 2023 Literacy Bowl and to Juniper Hills–Nampa Idaho Department of Juvenile Corrections for being named the 2023 MyPath Bowl champion.

Schools qualified for the playoff rounds throughout the Fall semester by using Imagine MyPath and Imagine Language & Literacy digital education programs. The top usage schools in the East and the West battled in the playoff rounds to represent their Imagine Learning Conference. Week by week, the leaderboard was whittled down by the stiff competition—until only two schools remained in each contest. This past weekend, the champion schools were left standing above the rest.

“We’re proud of the accomplishments of this year’s MyPath Bowl and Literacy Bowl winners and for all the students that competed in this year’s contests,” said Sari Factor, Vice Chair & Chief Strategy Officer at Imagine Learning. “These competitions are a fun way to engage students in math and literacy, and it’s remarkable to see how enthusiastic they get about their learning. Congratulations to everyone involved—students, teachers, and parents. We know it takes a team to inspire learning breakthroughs, and we feel privileged to work alongside you.”

It was a rematch in this year’s Literacy Bowl with Northcutt Elementary from Clayton County Public Schools in Georgia defending their title against returning finals competitor Abraham Lincoln Middle School of Selma Unified School District in California. This was a historic win as Northcutt Elementary is the first school to be a repeat Literacy Bowl champion.

In a contest that came down to the wire, Juniper Hills–Nampa Idaho Department of Juvenile Corrections squeaked past Goliad Elementary School of Goliad ISD, Texas to win the second annual MyPath Bowl.

“Congratulations to everyone involved—students, teachers, and parents. We know it takes a team to inspire learning breakthroughs and we feel privileged to work alongside you.”

Sari Factor

Vice Chair & Chief Strategy Officer at Imagine Learning

Competitions lead to engagement, usage, and learning

During these academic contests, increased usage of Imagine Learning’s digital math and literacy programs is observable for competing schools. This evidence shows that the competition engages students and motivates them to complete more lessons than the schools who do not participate in the contests. This is also compelling information as multiple studies show students who use Imagine MyPath, Imagine Language & Literacy, and other Imagine Learning programs outscore their peers in state and national tests.

Winning schools receive a trophy and are honored in a school-wide awards assembly where top class and student efforts are recognized. Each runner-up school receives a certificate and a gift card for school supplies. Additionally, the top 20 MVP schools in each contest receive an e-gift card to celebrate their achievement during the competition.

About the Author

Lisa Wise, Customer Engagement Manager at Imagine Learning

Lisa Wise

Customer Engagement Manager at Imagine Learning

Lisa Wise has worked in the edtech industry for over 24 years, most recently as the Customer Engagement Manager at Imagine Learning. Lisa loves the opportunity to honor student achievement through engagement programs that get students excited about learning. A graduate of the University of Pittsburgh, Lisa lives with her family, dog, and beautiful array of plants in Pittsburgh, PA. She loves sports, gardening, and visiting her local garden center.

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September 30, 2022 7:00 am

A Day in the Life of a Virtual Learning Administrator

The supervisor for online learning at the Berks County Intermediate Unit in Pennsylvania, Marcelle McGhee, shares their schedule and tips for prioritizing students throughout the day

As the supervisor for online learning at the Berks County Intermediate Unit in Pennsylvania, students are the focus of my day.  


I believe the key to my program’s success has always been the relationship-building I do with students and parents. I try to be open-minded, non-judgmental, and approachable to students and parents. I keep in mind that everyone’s circumstances are different. It may be cheesy to say this, but I try to meet students where they are. Homeless students need food and housing, and students struggling with illnesses need care before they can even focus on learning. 

Morning: 


After responding to urgent phone calls or emails,  I begin each day by checking the Edgenuity Learning Management System dashboard. Since I have students from multiple school districts, I toggle through those schools to review student progress. Red highlights are flags that I look for along with progress and then grades. I use the student filter on the dashboard to check on students who are behind in pacing. I  do a deep dive into each student’s Progress and Grades to determine the reason for lackluster pacing. I add these students to my “home phone call” list. 


Around mid-morning, I begin to call home to check on the students on my list. Usually, I have to leave a phone message requesting a callback. I follow up phone calls with a personalized email to the parent, student, and school counselor highlighting the pacing or grade issue. I keep notes on students in case there are extenuating circumstances such as illness that I need to consider before sending the email. 

“For teachers, it’s about communication, communication, communication. Students have to feel like you’re directly emailing them… they can tell if you’re disinterested, even if you’re working with them online.”

Marcelle McGhee

Mid-Day: 

In the second part of my day, I check attendance in the SIS. I use the SIS filters to create a list of students who have not accessed their classes in more than two school days. I use the LMS Dashboard to get a more detailed student attendance view and to confirm that an attendance email is appropriate for all students on the list. I then use the automatic email feature in the SIS to send students, parents, and school counselors an email regarding the student’s lack of attendance. 

I have an “online learning” toolbox of tips and tricks that I send to students. These tips include “directions for attending teacher study hall,” “Locating and Navigating Carone Fitness courses,” and using the Guided Notes” feature. ”  


Late Afternoon: 

I have open virtual office hours three days a week in the afternoon. I invite (more like insist) students who are behind pacing, have an actual grade of less than 75% in a course, or are violating the attendance requirements, to attend my virtual office hours so that I can assist them with getting back on track.

On other days my afternoons are reserved for administrative tasks that keep my program running smoothly.

My day usually ends with a check of email and last-minute phone calls. I often take parent phone calls and respond to text messages during the evening. 

Marcelle McGhee headshot image

About the Author — Marcelle McGhee

Marcelle McGhee is the Supervisor of Online Learning for Berks Online Learning, a service of the Berks County Intermediate Unit in Pennsylvania. A mother of two herself, Marcelle is proud to have the role of “professional mom” to those students who come to online learning needing support and accountability, helping students to learn the ropes of virtual school and reach their goals. As a first-generation college graduate and Guyana native, Marcelle has a wealth of experience and understanding that shines through as she goes above and beyond in supporting her students. Marcelle is a true Imagine Edgenuity veteran, having started using our products almost twelve years ago, and her expertise shines through in the way she provides support to other educators at every turn.

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August 9, 2022 8:00 am

Sparking Connection with Online Students

Stephanie Reilly, the Teachers’ Lounge educator of the month, shares practical tips for creating a positive rapport with students in an asynchronous, fully online classroom.

I’ve been in my role as online learning coordinator for the Fox Chapel Area School District, located in suburban Pittsburgh, for three years and wanted to share some things that have worked for us. Our online students are either fully online or have a flex schedule, where they are in school for most classes and take an online class or two. The flex schedule allows the student to come into school late or leave early. Many students take advantage of this flexible schedule for sports, jobs, or just the amazing ability to sleep in and arrive at school two hours later.

High schooler studies on their bed with headphones

“Teddy Roosevelt had it right when he said people don’t care what you know until they know you care. Showing these fully online students that we care about them is the key.”

Stephanie Reilly

Each group of students has their unique challenges. The fully online students can be really challenging to reach. How can you connect with a student you only communicate with via email, especially since some students avoid email when they fall behind? Teddy Roosevelt had it right when he said people don’t care what you know until they know you care. Showing these fully online students that we care about them is the key.

Give “caught being good” notes

Catching kids doing something positive and emailing them or (even better) mailing home a note about it shows that we are watching their progress and we are on their side.

Send snail mail 

Snail-mailing school resources and information home so the students know what’s going on at school and still feel part of our school community is helpful.

Invite them to campus

Inviting the fully online students to come in and join a club or attend a school meeting and facilitating that happening can encourage the student to get out of their house and get involved.

Respond to their schedule

Responding to their needs on their time schedule as an asynchronous student can go a long way to showing the student that this isn’t school as usual. If I can quickly log on and help move a student along who is stuck at night, I am glad to do it, and that student can keep working and making progress. Some students are really struggling with various issues, so removing obstacles helps show them that we want to help.

Make feedback meaningful

Providing meaningful feedback to their written submissions, even if it’s feedback about plagiarism, shows the student that it’s not just them and the computer, but there is a real live teacher at our school who’s reading their work and available for help.

Create a warm, optional workspace

We also encourage students who are struggling online to come into school and work in my room. My room isn’t a typical classroom, it’s a relaxed environment complete with a Keurig, snacks, beautiful view of landscaping, plants, seating choices, etc. working here helps the student remember that they are indeed still a full-time student and allows me and other teachers to get to know the student, their work habits, and their struggles, and to start to build the relationship. Once we get that relationship growing, the student will respond to my emails and will even initiate emails to me and other teachers when they need help. The power of a conversation over a cup of tea cannot be underestimated.


I’d love to hear from other teachers and administrators about how they reach fully online, asynchronous students. It’s a journey! Let’s talk about it in the Teachers’ Lounge.

Stephanie Reilly

About the Author — Stephanie Reilly

Stephanie is the online learning coordinator and online teacher at Fox Chapel Area High School. She currently teaches online physics, earth & space, and SAT prep.

Stephanie’s first career was as a mechanical engineer. She worked in the nuclear power and telecommunications fields for 12 years, then stayed home with her children for about 10 years. She then went back to school for her teaching certificate. She taught math, physics, and computer science for about seven years before moving into her current position.

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August 8, 2022 8:00 am

Multilingual Learners: Designing for Meaningful Interaction

Empower language learners to participate in classroom discussions with opportunities for observation and an environment that welcomes mistakes.

My teaching assignment in my first year was primarily English language learners from newcomer to almost reclassified in both EL-specific and ELA classes. As an idealistic new teacher having just read all the books and soaked up all that my student teaching had to offer, I thought that if I supplied them with the words, via labels and sentence frames, my students would have what they needed to participate in the lively classroom discussions I envisioned. I quickly learned that was not the case.  


The first time I asked my students an open-ended question, I was met with a silence so enduring that the touted “7-second pause” wasn’t nearly enough. Rewording my question didn’t change the response either. Perplexed and frustrated, I continued with our beginning-of-the-year activities. It wasn’t until later, when I had more success with eliciting answers, that I realized my students didn’t feel safe speaking up yet. That’s because research shows  “if English language learners (ELLs) are going to productively engage in classroom discourse and express their thinking related to content learning goals, teachers must create a trusting classroom culture in which students feel that whatever level of language they can produce, their contributions will be valued by their teacher and peers and will never be subject to ridicule, sanctions, or negative comparisons.” While this research (and my experience) speaks to English language learners specifically, we can also apply the recommendations to dual language programs — where every student is a language learner. 

“If English language learners (ELLs) are going to productively engage in classroom discourse and express their thinking related to content learning goals, teachers must create a trusting classroom culture in which students feel that whatever level of language they can produce, their contributions will be valued by their teacher and peers and will never be subject to ridicule, sanctions, or negative comparisons.”

Aída Walqui & Margaret Heritage

I hadn’t yet proven to them that our classroom met these criteria. It took many cheesy icebreakers, games, and showing time and time again that mistakes were a welcome part of learning to establish our room as a safe space. But despite the comfort we felt together and what I believed were thought-provoking questions, the room was still mostly silent (or off topic) during small-group academic discussions. What was I missing? 

I decided to go back to the basics because it seemed logical that before they’re comfortable participating in academic discussions, students need to feel confident in basic communication in the classroom. I decided to try a few things. 

Labeling the room 

As a high school teacher, this felt a little weird to me. But I grabbed a permanent marker and index cards and labeled everything I could think of around the classroom. Whiteboard, computer, pencil sharpener – you name it, it got a label. At first, my students thought it was strange too, but then it just became part of our classroom.  

The students who didn’t need them didn’t really pay attention to them after the initial wonderment, but I soon noticed students referencing the labels when asking me a question or talking to classmates. While primarily useful linguistically for my EL students, the mere existence of the labels continued my work of normalizing the various language acquisition levels within our class and maintaining an environment where anyone could get the help they needed without feeling embarrassed.  

Supplying sentence frames – or “formulaic expressions”  

The next level up from labeling the room, I started including what I called sentence frames with my discussion questions. Walqui and Heritage call these “formulaic expressions” because they “help start or link ideas and can be used in many situations,” whereas sentence frames are more specific and often lead to a single correct answer. 

Where the labels around the room were used almost exclusively by ELs, I quickly noticed that most (if not all) of my students used the formulaic expressions. Academic discourse doesn’t come naturally, native English speaker or not, so having the language to frame their ideas helped students feel more confident. They could then use these phrases, like “One example from the text is…” or “I agree with what ____ said about…” in other classes or sometimes even their writing. 

Turning on the closed captions 

This might be controversial, but I think movies can be legitimate language-learning tools. Before I lose all ethos as you picture me popping on a movie for my students every day in the name of “learning,” this statement comes with two caveats: first, we watch movies sparingly (and not all in one sitting); second, the closed captions must be on – in English (or whichever language students are learning). 

My newcomer students hated that last bit, but I never gave in to their pleas to change the language to Spanish (the majority native language in my class). While watching a movie in English was pretty far out of their comfort zones, being able to both hear and read the words not only improved their comprehension of the movie but helped supply them with real-life examples of conversation.   

——————————– 

At this point I felt like I had established a safe learning environment and provided my students with the language scaffolds they needed. So why were we still struggling with academic discussions? What was still missing? 

Low-stakes opportunities for discussion 

Even though we had a classroom culture where mistakes were welcomed and I reiterated that academic discussions should still feel like regular conversations, students naturally became nervous and stiff when it came time to discuss. EL students in particular would be noticeably more reserved.  

Knowing that “by some estimates, ELLs spend less than 2 percent of their school day in oral interaction,” I was determined to get my students speaking. That’s when I started doing something almost painfully simple. After our daily independent reading time, I would say, “turn to your partner and tell them what’s happening in your book right now.” These casual conversations didn’t feel academic to students and got them speaking – to the point where I usually had to cut them off.  

a group of students sitting around a table listening to the teacher

Modeling (fishbowl discussion) 

To bring the level of comfort they showed when talking about their books to the more “high stakes” types of conversations, I turned to a tried-and-true method: modeling. I found, especially for language learners, that seeing and hearing a model almost always resulted in more plentiful and confident interactions. In fact, if I didn’t provide an example for an activity, they always asked for one. 

So, to model a discussion, I wrote two scripts – one not-so-fruitful discussion and one more substantive. Student volunteers sat in the middle of the room and acted out each discussion, leaving time in between and afterwards to talk about the differences between the two. I was amazed at how observant the students were. Together, we listed what could improve in the first conversation and the qualities that made the second more effective. 

Opportunities to evaluate (discussion tracking) 

While the fishbowl model demonstrated that my students could identify the ideal characteristics of an academic discussion, it still had only minor effects on their own. That’s when I decided to turn their small-group discussions into mini fishbowls.  

I created a small checklist of the effective discussion “moves” that we identified in our whole-group fishbowl activity – asking a question, incorporating evidence, etc.— plus formulaic expressions they might use. Everyone got a checklist, but only half the students were speaking participants in the discussions that day. The other half were sitting on the outside of the group, listening to one specific person and keeping track of their participation.  

Having the opportunity to observe a real discussion before participating was equal parts eye-opening and comforting for my EL students. Then, they were able to follow along on the checklist with sentence starters when it was their turn to participate. Our classroom culture where students felt safe making mistakes was key as they were able to hold each other accountable for the checklist without judgment. 

It certainly wasn’t perfect. At one point I even incorporated a whole-class fishbowl version of the discussion tracking so that we could go over the dos and don’ts of each role. But academic discussions, and ensuring everyone benefited from them, became another aspect of our classroom dynamic that was always a work in progress. Ultimately, increasing the amount of time ELs spend interacting in the classroom is not just about giving them a seat at the table with the tools they might need, but about ensuring that they know their voice is valued in the room. That is truly the key that unlocks all the other strategies because students must feel safe to take the necessary risks that open the door to learning.  

About the Author – Ally Jones

Ally Jones is a California credentialed educator who specialized in teaching English language learners at the secondary level. Outside of education, she is passionate about fitness, literature, and taking care of the planet for her son’s generation.  

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August 5, 2022 8:00 am

How Admins Can Care for Teachers

Teachers face heavier workloads and low morale due to shortages and peers leaving, so we’ve compiled strategies for administrators challenged with caring for staff who have remained in the classroom.

We’ve all had that coworker who makes a tough job easier — a ‘foxhole buddy,’ if you will. You know that no matter what the day throws at you, at least they’ll understand. When they move on to other opportunities, you’re often left feeling abandoned and searching for new methods for getting through hard days. 

With so many educators opting out these days, the remaining teachers face that awful ‘left behind’ feeling. Peer relationships are a big part of the educator experience, and when that social fabric is torn, individual and community morale takes a big hit. Leigh McLean, an assistant research professor at the Center for Research in Education & Social Policy at the University of Delaware, has found that having colleagues whom teachers can turn to for help boosts mental health, so it follows that when teammates depart (especially when due to burnout), it can weaken the wellness of those who are left.

Administrators are already tasked with filling vacancies and addressing staff-to-student ratios. While that’s essential to serving students, caring for their teachers’ frames of mind is also at the top of the ‘must’ list. So, what are some strategies for meeting this challenge? 

Admin and teacher meeting

Time Well Spent

I asked a retired principal who also taught for many years what she thought administrators could do to support the teachers who have stayed on the job. She considered for a moment, then said, “They should spend time with them, one-on-one if possible or in small groups by grade.”

While it may sound overly simple, she stressed that with administrators being pulled in so many directions, giving someone your time is a significant indicator of their value to you. Further, by spending time with individuals or small groups of teachers, administrators will gain better insight into their mindsets and struggles than they would in an all-staff meeting environment. “They’ll open up more,” she said, “it’s easier to be honest when you know someone is focused on you.”

One assistant principal explained that their success with supporting teachers came “not because we imposed what we imagined would serve them, but because we listened when they told us what they needed.” A healthy rapport and more clarity about teachers’ challenges will better position administrators to offer the necessary support.

“If teachers and students have access to counseling and other mental health support, that’s a heavy burden taken off their principals’ backs.”

Madeline Will and Denisa R. Superville

Time Well Spent

In an EdWeek special report, researchers found that despite stress being a major cause of educator exodus, “only a third of district and school leaders said they have made counselors or mental health services available to staff since the start of the pandemic or added to the mental health services already offered.”

That those services prevent burnout is reason enough to include them in a school community’s system, but the benefits extend beyond teachers: “Having structural supports for teacher mental health will ultimately benefit everyone in the school building, including school leaders. If teachers and students have access to counseling and other mental health support, that’s a heavy burden taken off their principals’ backs,” writes EdWeek’s Madeline Will and Denisa R. Superville

One tactic to implement such services is to use some of the school or district’s federal COVID-19 relief funds to establish programs for educators’ mental health. If professional counselors are hard to come by, administrators can take stock of the resources they have, improve systems to make employees aware of them, and ensure they’re available.

Peer-support programs can also help when professional counseling isn’t available. David Shapiro, the program manager for Health Links at CHWE, says educators can learn “how to be an ally or ‘askable’ adult for their colleague to get the support they need.” Turning to peer support when the problem is an exodus of peers may seem uncreative, but it can be a powerful response to peoples’ instinct to withdraw in times of stress.

A Little Flexibility Goes a Long Way

Here are a few more tactics for demonstrating support for teachers:

  • Look closely at traditional seasonal events and limit the obligation of the teachers — be prepared to get creative or to cut what isn’t contributing to the school community’s well-being. Just because something is a tradition doesn’t mean it’s effective.
  • Reallocate support staff to data collection tasks to better free up teachers for the more enjoyable aspects of teaching
  • Beware the temptation to overtry — don’t keep throwing new practices and theories at already stretched-thin teachers

No matter what, be patient with yourself and your colleagues. Everyone is adjusting to changes and challenges, and no single solution will be a cure-all. With time and intentional relationship-building, you can develop a system that inspires a sustainable love of learning for students and educators alike.

About the Author — Kallie Markle

Kallie Markle lives in Northern California with her family of humans, house plants, and dogs. The humans take up the least amount of space. Before joining the education world, she wrote her way through national parks, concerts, tourism, and brewing.